Welcome Two New Charter Coordinators to the Team
May 18, 2016
At Epps, our commitment to customer service, safety, and efficiency guarantees a wonderful travel experience with our private charter planes. Our dedicated Charter Coordinators arrange each detail and ensure you have an outstanding flight, every time.
We recently had the chance to catch up with our two newest Charter Coordinators, Norman Flynch and Keeley Jones. Read on to learn about their varied work histories and their current aspirations for this role.
Epps Aviation: What do your daily responsibilities look like, and which departments do you work closest with?
Norman Flynch: I'm now taking requests for charter flights by phone, email, or in person. After receiving the request, I make sure we have an aircraft and a qualified crew available, and that the airport(s) are suitable for that particular plane. I work up a quote for the potential customer to review, and hopefully they come back with a booking.
Keeley Jones: I'm mainly focused on quoting trips, scheduling aircraft and pilots for future trips, and invoicing. Our charter services team works with almost all of the other departments; we rely on aircraft maintenance for general upkeep, on the line to help us have the aircraft ready, and on accounting to assist with the invoicing process.
EA: Tell us a bit about your work history.
NF: Before joining the team at Epps this February, I worked at Bombardier Aerospace Flight Demonstration in Connecticut. I was an aircraft scheduler for the Bombardier demonstration fleet of Globals, Challengers, and Learjets to destinations all over the world. I coordinated flights and worked closely with world leaders and captains of industry.
KJ: For the last four years I've worked with Epps full-time, but I got my start with the company as a summer intern eleven years ago. I've been working here on and off since then: as an assistant in accounting, as a customer service representative at the fixed-base operation, and just about everything in between!
EA: Is your educational background one relating to the aviation industry?
NF: I graduated from Embry-Riddle Aeronautical University with a B.S. in Aeronautics and my instrument rating. Before my time at the university I was in the Army, serving in the 82nd Airborne Division as a paratrooper.
KJ: I graduated from the University of Georgia with a degree in Agriculture, and I also have my private pilot's license.
EA: Are there any goals you_ve already set for yourself in this new position?
NF: I_d like to implement some of my own ideas to further improve the department alongside Keeley. I plan to learn the department inside and out, and to attend industry functions that will further my knowledge and understanding. I want to make it a fun, but professional environment.
KJ: I'm most excited about the challenges that come with learning something new, and about the new team I get to work with in Charter. I also hope to get my dispatcher certification from the FAA.
EA: What do you most enjoy about working with the crew at Epps Aviation?
NF: I like the closeness and honesty within the group; it_s quite refreshing. I have felt very welcome by the entire Epps team, from the family on down.
KJ: My favorite part about Epps is the enthusiasm and the family atmosphere. Everyone is so excited about aviation, and especially about the Epps family history. It is truly an amazing place to work.
EA: How do you like to use your time outside of work?
NF: I'm still sort of settling into Atlanta, but I hope to get back into flying, scuba diving, volunteering, and a few other hobbies, if time permits.
KJ: I like to stay active by working in my garden, swimming, walking my dogs, and camping. I also love cooking, and when I have some downtime, I enjoy sitting down with a good book.